A short summary of what can be found within the documentation as well as Electrify's supporting role.
The Agent Assist feature is utilized by a live representative when a call is being transferred from Electrify back to Sytel.
A summary of the stages involved in handling inbound calls.
This section provides an overview of the call flow and logic used in the Electrify pilot.
This details the data used by Electrify to handle calls.
