Your Project

Overview

The Project space is where you can monitor, manage, and analyze the performance of a project (Inbound Pilot). It includes key sections that provide insights into system activity, call metrics, and caller interactions.

Project Layout

When you open the Inbound Pilot project, you'll see the following sections in the sidebar:

-Dashboard : A high-level summary of call activity, including call volume trends, escalations, handling time, and user sentiment.

-Calls : View call metrics, transfer activity, and agent performance across inbound interactions, with tools to monitor trends and review recent call history.

-Members : Manage access to the project. View current team members and their roles or permissions within the Inbound Pilot.

-Project : Contains documentation and any notes relevant to the Inbound Pilot setup, processes, or functionallity. Use this space for onboarding or for reference.

Notes

• The layout and available features may vary based on your user role.
• Hover over elements within the dashboard for more detail.